Let’s face it. Ordering off the internet can be Scaaarrrrrrrry!
Who are these guys?
How can I trust them?
What if I don’t like my product?
Will I ever see my merchandise?
What do they do with my personal information?
Is it going to be a hassle returning things if I don’t like it?
We could add about 10 more pertinent questions but I think it is clear that ordering from a strange company for the first time can make us a bit “anxious”, to say the least.
Even the best companies make mistakes. However, it’s not the mistakes that concern people. It’s how companies handle the mistakes!
How Do We Handle Mistakes?
As hard as we try, we still are occasionally making mistakes. However, when we find out, we try to fix the mistake immediately. Not only that, but if it is a glaring mistake, we really try to go the extra mile. For big mistakes, we have at times actually given the product for free! At other times, we have sold the product for our cost or at least have given them a considerable discount, either on that item or on a future item. All of this, along with a belief in treating people like we would like to be treated, has helped build a very loyal customer base.
The bottom line is, we try extremely hard to give all of our customers great customer service!
Unfortunately, many companies today, and many people we might add, think that simply apologizing will “fix” a “wrong” or “mistake”. We as a society simply have fallen into the habit of not taking responsibility for our actions.
Personally, if there were a choice between someone apologizing for a mistake and having that mistake corrected to one’s satisfaction, we believe that most people would prefer to have the mistake corrected.
All the “I’m Sorry’s” just won’t fix a problem! We do not believe in this! We Fix the Problem!
We feel very strongly about this concept. We make every effort to not only take responsibility for our mistakes, but to also correct them to “the satisfaction of our customer”!
Another pet peeve of ours is the total “cop-out” when someone says, “I take full responsibility for this” and then says nothing else about how they are going to take this so called “responsibility”.
Wouldn’t you just once love to say to these people something like, “Really, are you going to take it out of your salary to pay for it”?
However, words are cheap. Unlike EBay, which provides a system of rating sellers based on their actions and not on what they say, there isn’t a system that can rate an Internet business’s service and product line.
How can you, a prospective new customer have confidence in a company or an individual who just might be saying what any customer would like to hear? Very simple! Find out what that company’s customers think!
The only assurance that a new customer can have concerning the integrity of a company and the quality of its products is to know what it’s customers have to say and think. This is the reason why we have provided actual testimonials from satisfied customers…all very pleased with our service and the quality of our products.